Paying Terms and Cancellation

Reservation of groups of 5 or more persons

We require 50% of the payment in advance 30 days before starting accommodation at the latest.

Cancellation conditions refer to cancellation of accommodation, catering or congress services from the side of the customer. The accommodating side is obliged not to charge the cancellation payment if the reservation is cancelled more than 30 days beforehand.

The accommodating side is obliged to charge the cancellation payment for groups of 5 or more people in the amount:

Period of time Cancellation payment
od 29 – 15 days beforehand 30% of the price
od 14 – 2 days beforehand 50% of the price
1 day beforehand, the day of accommodation or 100% of the price
during the accommodation
100% of the price

E – mail, fax or written reservations should include: exact address and name of the customer, date, number, identification number, tax identification number, bank account, eventually extract from commercial register or a copy of a trade license.

The hotel has a right to make out an advance payment invoice at the latest 30 days before the date of accommodation.

After the end of the event a final account of the realized services will be made.

Individual guests

The accommodation side has a right to make out cancellation payments from individual reservations of 1 person out the following conditions:

  • A reservation which was confirmed in written form, by fax or e-mail can be cancelled without cancellation payment at the latest 3 days before arrival
  • Cancellation 2 days before arrival or non-withdrawal of the reservation is charged 100% of the price

In case of non-withdrawal of the reservation or its cancellation because of the inevitable events (so called act of God) cancellation payment is not charged.

General partners

Alkom security, a.s. Falko security house car Alkom MDC - PCO, Multifunkční dohledové centrum
© Zámek Berchtold 2010